Support

+39 0444 467911

FOV Shop won't accept orders from December 5th to December 8th included

Frequently Asked Questions

PURCHASES

From which nations can I place orders?

The online purchase is reserved for customers within the countries of the European community*. 

If you live outside the European community, you can ask for a quotation through the website and you will be contacted.

*For customers based in Cyprus and Malta: it is not possible for you to make orders directly on the website. You can however request a quote for the items of your interest: our Customer Care staff will contact you with our best quote including shipping costs, which you will have to confirm in order to fix the prices and carry out your final order.

PRICES

What currency can I buy with?

All products that can be purchased online are only available in the Euro currency.

AVAILABILITY

How can I check the availability of a product?

When you add a product to your cart, you are updated on the availability of the product. For products that we have in stock the shipment is within 24 hours (on working days) from the moment you confirm your order.

AVAILABILITY

Could the availability of a product change when I close the transaction?

Some products have limited availability. If during the selection phase (in the cart) other customers have confirmed the purchase, availability may vary.

PAYMENTS

What kind of payment is accepted?

We accept credit cards of the VISA and MasterCard circuit and payments through PayPal.

SHIPPING

Can I choose the shipper?

To allow a faster order fulfillment we have selected the express courier DHL. It is therefore not possible to make shipments for online orders with other carriers. In case of orders with a weight higher than 100kg Legor Group S.p.A. may ship with a different carrier.

SHIPPING

How can I know the estimated delivery time for the goods I want to purchase?

After having put the selected products in the cart, you will be informed about the estimated delivery time for the selected products before checking out.

RETURNS

How can I return a non-compliant product?

Contact the customer service 0444 467911 or by contacting us directly here.

ACCOUNT

I am already a FOV | Legor Group S.p.A. customer, do I still have to create a new account on this website?

Yes, if you use this e-commerce site for the first time, you must create a new account. You will receive confirmation of your registration by e-mail and then you can activate your account.
ACCOUNT

I'm a new customer, can I register?

You can register by entering the required data. You will be contacted by email to confirm and activate your account.

ACCOUNT

Why should I create an online account?

Only by registering you can access your specific purchasing conditions, review orders and the history of your online purchases.

PROMO

On which products promotional coupons apply?

Promotional coupons only apply to the "tools and consumables" and "plating machines and accessories" categories. Alloys and plating solutions cannot be discounted by a coupon.

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FOV Shop

Via del Lavoro, 3
36050 Bressanvido (VI) - Italy

FOV is a brand of
LEGOR GROUP S.P.A.

Via del Lavoro, 1
36050 Bressanvido (VI) - Italy

FOV Shop | © 2020 LEGOR GROUP S.p.A. | CF e P.Iva IT 00844230284 | Reg. Imprese Vi - Nr. REA 147954 | Capitale sociale i.v. 3.000.000€